Yes, we changed our name from Ocean State House Cleaning to New England Pro-Maids in March of 2017. We felt that our new name, New England Pro-Maids, better suited us because we clean homes and businesses not only in RI, but in MA & CT as well.
More importantly, since November of 2018, we have restructured our entire business to better serve our clients. We now have new support staff and cleaning staff who all agree that from the very first phone call or email contact, to scheduling and cleaning, you should be 100% satisfied with the services we provide. That wasn't always the case with our previous staff. We've listened to our clients and we've made big changes over the last few months. That is why we are so excited to announce that we now have a new office manager, staff manager and customer service manager who are committed to making sure that each and every client receives the level of service they expect. All of our cleaning staff, who remained after these changes were put into place, have been retrained. Newly hired staff go through rigorous training and work with management until they are fully versed in our policies and procedures. Judging by the positive reaction from current clients, we think the changes are working well and we are thrilled that our hard work has paid off. We must be doing something right because in February we were voted RI's "Most Loved" cleaning service of 2019 by HulaFrog.com!