Our cleaning professionals depend on having a full schedule of clients to support themselves and their families. Last minute cancellations chip away at their earning potential and cause financial hardship for our cleaning professionals. You must give us a 72-hour notice if you need to cancel your cleaning for any reason. A cancellation fee of $55 will be charged if you cancel your appointment without giving us a 72-hour notice. If you cancel a cleaning within 24 hours of your cleaning, a cancellation fee of $75 will be charged. A lock-out fee equal to the full cost of your cleaning will be charged if we cannot gain access to your home on the day of your scheduled appointment. If you are a weekly, bi-weekly or monthly client, there is a fee in the amount of $25-$55 to reschedule your cleaning if you are rescheduling for more than 3 days out from your scheduled cleaning date. Please see the service agreement given to you when you signed up for services with us, or call us at 401-732-6243, if you have questions concerning these policies.