Here you will find a some of our most frequently asked questions. We know this list is not all inclusive, but we think it will help answer some of questions you may have about our services and policies. Please free to give us a call if you need further explanation or if a question you have is not on the list.

We are not a franchise and therefore have no franchise fees or royalties that must be paid every month like the local franchises do. This allows us to set much more reasonable prices than the local franchises. We have no corporate office dictating to us how to run our business or telling us where and how to advertise or what supplies we must buy.  This allows us much more freedom in forming our rate structure. When you choose a locally owned business over a franchise, more of your hard-earned dollars stay within the local community which helps the local economy.


Don't let our affordable prices fool you. New England Pro-maids is the area's premier home cleaning service with over 20 years of industry experience. We pride ourselves with being the most thorough, yet affordable, home cleaning service in the tri-state area.  We understand that there are a large number of cleaning services in Rhode Island, Massachusetts and Connecticut to choose from.  Our prices are set to keep us competitive while still allowing us to offer our cleaning professionals higher rates then they'd make cleaning for one of our competitors. Our rates are upwards of 40% lower than rates being charged by franchised maid services such as Merry Maids or The Maids.

Our cleaning professionals depend on having a full schedule of clients to support themselves and their families. Last minute cancellations chip away at their earning potential and cause financial hardship for our cleaning professionals.  You must give us a 72-hour notice if you need to cancel your cleaning for any reason.  A cancellation fee of $55 will be charged if you cancel your appointment without giving us a 72-hour notice.  If you cancel a cleaning within 24 hours of your cleaning, a cancellation fee of $75 will be charged. A lock-out fee equal to the full cost of your cleaning will be charged if we cannot gain access to your home on the day of your scheduled appointment. If you are a weekly, bi-weekly or monthly client, there is a fee in the amount of $25-$55 to reschedule your cleaning if you are rescheduling for more than 3 days out from your scheduled cleaning date. Please see the service agreement given to you when you signed up for services with us, or call us at 401-732-6243, if you have questions concerning these policies. 

We offer a 100% Happiness Guarantee on our services. If you are not happy with your service, please call us at 401-732-MAID within 24 hours of your cleaning and we will come back to re-clean any areas of concern.


IMPORTANT: In order for our 100% Happiness Guarantee to remain in effect, it is essential that you call us within 24 hours of your cleaning if you are not satisfied. You must also allow us access to the home within 48 hours from the time of the original cleaning so that we can re-clean any areas of concern. If you do not contact us in the allotted time, or do not allow us access to the home to re-clean any areas of concern, then our 100% Happiness Guarantee will be voided. We do not offer refunds, full or partial, under any circumstances. Please be advised that all accounts that remain unpaid for 30 days are turned over to a collection agency that reports to the three major credit bureaus and/or a judgment will be sought in small claims court. 


Please understand that we have these policies in place to protect both our clients and our company. We place your satisfaction in our services as a top priority.