Life is busy! Let us take care of the housework. You have better things to do.
We are an A-rated Accredited Business with the Better Business Bureau. Our services are backed by a 100% satisfaction guarantee. We are fully insured for your peace of mind.
What sets us apart:
All of our staff are employees and not independent contractors.
Every single person who works for us is considered an employee. We are in full compliance with RI labor laws. We pay payroll taxes on our employees and carry workers comp. insurance as required by RI state law. Never hire a cleaning company who uses independent contractors. They will have no control over the people they send to your home and they are often not properly insured. When looking to hire a house cleaning service you should always ask if their cleaning staff are bona-fide employees or independent contractors.
We are fully insured.
We are fully insured for your peace of mind. We carry both liability insurance and workers comp. insurance. All of our cleaning professionals have had background checks and are bonded. No matter who you hire to provide cleaning services to your home, the one thing you should always demand is a current copy of the company's liability and workers comp. insurance certificate. You should also request that the certificates be faxed or emailed to your directly from the insurance agent and not the company itself. That is the only way to be sure that you are being given the company's true insurance status. Hiring a cleaning service without a current liability and workers compensation insurance policy in place puts you at risk. Any company doing business in Rhode Island, Massachusetts or Connecticut must, by law, have a workers compensation insurance policy in place. Doing business with a company who fails to carry this required insurance is a risk you don't want to take! New England Pro-Maids is proud to say that we are fully insured and we will be happy to have our insurance agent fax or email you a copy of our current insurance certificates upon request.
Quality control is one of our top priorities.
Our quality control managers and quality control technicians perform quality control checks on the work being performed by all teams on a daily basis. Each team has it's own team leader also trained in quality control. Team leaders are required to fill out a quality control worksheet for each home which lists the technician and each job he or she did in the home. This helps to hold each and every member of our team accountable since there is no opportunity to play the "blame game". We always know who cleaned each particular area of the home and we keep a record of it. If you are ever unhappy with the cleaning one of our teams has provided, please call us within 24 hours of the cleaning and we will come right back to make it right. Your satisfaction with our services is of utmost importance to us and we stand by the work we do with a 100% satisfaction guarantee.
Our Services Are Very Affordable.
Don't let our affordable prices fool you. New England Pro-maids is the area's premier home cleaning service with over 20 years of industry experience. We pride ourselves with being the most thorough, yet affordable, home cleaning service in the tri-state area. We understand that there are a large number of cleaning services in Rhode Island, Massachusetts and Connecticut to choose from. Our prices are set to keep us competitive while still allowing us to offer our staff a higher rate of pay than they would have made working at one of our competitors. Our rates are upwards of 40% lower than rates being charged by franchised maid services such as Merry Maids or The Maids.
If you find a cleaning service with rates much lower than ours, you need to ask yourself why are the rates so low? Do they pay their staff only minimum wage? Are they fully insured? Are they using independent contractors, or worse, paying their staff under-the-table wages? Are they a real business or are they running their "company" out of the trunk of their car? Always do your research on a cleaning service before allowing them into your home!
We don't pay our staff minimum wage.
Our staff is the most important asset our company has. Without our staff we could not exist and we strive to treat each and every staff member with the respect and dignity they often have not received working for our competitors. Whereas the majority of cleaning companies in the area choose to pay their staff minimum wage, or barely above, we offer our staff wages that are significantly higher. The majority of our staff have years of experience in the cleaning industry and came to us after having bad experiences working for another cleaning service. These experiences include not being paid for hours worked, not being paid properly for over-time, being forced to accept under-the-table wages and sometimes at rates less than minimum wage and/or being mis-classified as independent contractors. We help to educate our staff about their rights so that this does not happen to them again in the future and, in a few cases, directed them to file grievances with the proper state labor board, state tax unit or the IRS, against former employers. The house cleaning professionals who work here at New England Pro-Maids love their jobs and it shows in the high-quality cleaning services they provide to our customers each and every day.
We offer Customized Services.
We will work with you to customize a house cleaning schedule that fits your needs whether it be recurring service or a one-time cleaning. No job is too big or too small. Just let us know what you need and we'll make it happen.
Dependable and Consistent.
You can count on us to be there when we say we will. We will provide you with dependable, consistent house cleaning services. Guaranteed.
Give us a call today and have more free time tomorrow! 401-732-MAID